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Merative SPM Virtual Assistant

Shortcuts

The following list outlines shortcuts that users can use with the Virtual Assistant:

  • Ctrl+F to find specific text in the Virtual Assistant responses.
  • Click the blue question mark icon to get a list of original options.
  • Type Help to get a quick guide on how to use the Virtual Assistant.
  • Type an identification number and text, such as case, client, SSN, driver, license, or passport, to see verifications.
  • Type Add income or Add address for steps about how to add new income or address evidence.
  • Type Edit for steps about how to edit evidence.
  • Type Verify for steps about how to add proof for an outstanding verification. For example, to add proof of income.
  • Type Share for steps about how to share evidence.