Citizen Virtual assistant overview
Sample content for a citizen virtual assistant is now available as part of the 8.0.1 release. The content is based around using the IBM Watson Assistant as a citizen virtual assistant to support users in finding answers to their frequently asked questions
Customers can customize a virtual assistant to work with the citizen engagement application. An open-source GitHub repository provides sample content and guidance for a citizen virtual assistant.
The content can be used as a starting point to build custom content and includes the following frequently asked questions.
Frequently Asked Questions (FAQs)
The Virtual Assistant for the citizen has been trained to answer questions on the following topics:
- Your account
- How to create an account
- Forgot password
- How to upload documents
- Applications and Benefits
- How to apply for benefits
- How to determine potential eligibility
- Office locator using Google maps
