About IBM Watson Assistant Dialog Skills

The natural-language processing for the IBM Watson Assistant service is defined in a dialog skill, which is a container for all of the artifacts that define a conversation flow.

An intent is a purpose or goal that is expressed in a caseworker’s input, such as answering a question on a particular topic. By recognizing the intent expressed in the input, the Watson Assistant service can choose the correct dialog for responding to it.

The sample code provided contains a dialog skill which has been configured to recognise intents relating to outstanding verifications on a case or client or common caseworker procedures. A webhook has also been defined in the dialog skill which will trigger an IBM Cloud Functions action when a REST API call to SPM to retrieve data is required.

See the Architecture overview for more details on how IBM Watson Assistant integrates with IBM Cloud Functions and Merative Social Program Management.