Prerequisites

IBM Cloud Services

You will need:

An IBM Cloud account.
An instance of an IBM Watson Assistant service.
Access to IBM Cloud Functions.

All of the above may be done through the IBM Cloud site.

Decide how you want to set up your IBM Watson Assistant and IBM Cloud Functions instances

The following list outlines two scenarios that you can use:

Use an IBM Watson Assistant and IBM Cloud Functions instance on the IBM public cloud.
Deploy IBM Watson Assistant and IBM Cloud Functions on your private cloud or data center by using IBM Red Hat OpenShift and IBM Cloud Pak for Data.

See the Deployment options for more information.

SPM version 8.0 or higher.

In order for Watson Assistant to be able to connect back to SPM to retrieve information about cases, clients or verifications, SPM must be deployed on a publicly accessible URL and not running behind a firewall.

If SPM is deployed behind a firewall, or running in a development environment in Tomcat, the only information the virtual assistant will be able to return will be in relation to Caseworker Procedures.

Virtual caseworker assistant overview

Quick start: Set up IBM Watson Assistant

Prerequisites

IBM Cloud Services

Decide how you want to set up your IBM Watson Assistant and IBM Cloud Functions instances

Merative Social Program Management