Merative Annotator for Clinical Data Container Edition

MustGather data for ACD

Note: The IBM Cloud Pak MustGather tool applies to IBM Watson Annotator for Clinical Data Container Edition. For Merative Annotator for Clinical Data support, please Contact Us.

To help IBM Support troubleshoot any issues with your IBM ACD instance, use the oc adm must-gather command with the Cloud Pak Must-Gather image to capture the must gather logs.

To gather diagnostic logs, run the following commands as Cluster Administrator:

  1. Log in to your Red Hat OpenShift Container Platform as a cluster administrator by using the oc CLI.
  2. Run the following command to capture the logs: oc adm must-gather --image=quay.io/opencloudio/must-gather -- gather -m cloudpak -n <namespace>

To gather additional system level diagnostics in addition to the ACD information:

  1. Log in to your Red Hat OpenShift Container Platform as a cluster administrator by using the oc CLI.
  2. Run the following command to capture the logs: oc adm must-gather --image=quay.io/opencloudio/must-gather -- gather -m overview,system,failure,cloudpak -n <namespace>

These logs are stored in an archive file in a folder in the current working directory. For example, the must-gather archive could be located on the path: must-gather.local.7975582093882663823/quay-io-opencloudio-must-gather-sha256-0e2973d08c3a83e076783c40d812d31179552f50b4d756e35145526460f88d07/cloudpak-must-gather-20210511164926.tar.gz

Additional detailed instructions on the usage of the Cloud Pak Must-Gather, including instructions for usage in a disconnected (AirGap) environment can be found here.